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Sep 27, 2023

Owner Report: My GMC Sierra Promised Retrofits for Missing Options Are Still Not Here

Many owners are affected by this. We all know that all automotive manufacturers

Many owners are affected by this.

We all know that all automotive manufacturers have been affected by component shortages. Every manufacturer, including General Motors, has dealt with these challenges differently. Common part shortages include heated steering wheels, heated/ventilated seats, and rear camera mirrors. One of the ways that Chevrolet and GMC dealt with this is to sell the trucks without some of these components, give the customer a small discount for missing parts, and promise a later retrofit. The retrofit is a signed agreement that promises to put back missing components within a promised time frame. However, some owners are finding that they are waiting longer than expected for the promised retrofits.

TFLtruck viewer, Bill D., sent us his experience with the promised retrofits.

"Here are pictures of my truck showing the buttons for heated/ventilated seats, the steering wheel with no heat setting button, and my window sticker showing the later retrofit promise. I stopped by my local GMC dealership today and had a long talk with their sales managers. Turns out that three of the four managers/finance/finance guys in the front office are in the same boat as me, they also have new trucks with the same missing options. They are all pissed, but their hands are tied. This has been going on all year. GM initially said these retrofits would be shipped in the 1st quarter of 2022, then the 2nd quarter, then the 3rd quarter of the year, and now we are in the 4th quarter and they have heard nothing. There are likely thousands of trucks like mine out there waiting for retrofits. They do have a new 2022 GMC Sierra 1500 AT4 sitting there with all the options on it mine does not have, so they exist. They also have a dozen new AT4s with the Duramax 3.0L inbound with all the options I am missing. You can pull up the actual window stickers of these inbound trucks on the dealership website."

"I have 10,000 miles on the truck and really do like it. Approximately 2,000 miles were towing a 7,000-pound mini Winnie trailer all over Colorado and South Dakota. The truck is getting 11.5 mpg towing (and I don't drive slow). It does 24-25 mpg when not towing over many trips from Loveland to Silverthorne and back."

by Bill D.

Are you in the same boat? Please let us know in the comments below.

TFLtruck purchased a 2022 Chevy Silverado ZR2 earlier this year with the same promised retrofits, including the heated steering wheel.