Blog

Sep 14, 2023

Fifty years of driving customer success: PACCAR Parts

PACCAR Parts marks its 50th anniversary of distributing truck, trailer and

PACCAR Parts marks its 50th anniversary of distributing truck, trailer and engine aftermarket products.

"PACCAR Parts is thrilled to celebrate this 50-year milestone," said Laura Bloch, PACCAR Parts General Manager and PACCAR Vice President, Laura Bloch.

"The success of our division is due to the outstanding contributions of our employees and dealers who deliver exceptional support for our customers every day."

PACCAR Parts’ first parts distribution Centre opened in 1973 in Renton, Washington, and paved the way for additional facilities across the US and then the world.

Today, PACCAR Parts operates 18 parts distribution centres on four continents.

Damian Smethurst, General Manager of PACCAR Parts Australia," said: "Here in Australia we have two parts distribution centres, located in Brisbane and Bayswater VIC, and 60 dealers who are loaded with over $120 million of spare parts inventory. Our dealers are dedicated to supporting the more than 50,000 Kenworth and DAF trucks currently registered in Australia."

As PACCAR Parts parts distribution centres have developed to improve the customer experience, the global dealership networks expanded from approximately 180 locations in 1973 to more than 2,300 locations today.

These investments by PACCAR Parts and Kenworth, Peterbilt, and DAF dealerships have reportedly improved access to product, reduced lead time and increased opportunities for service.

"No one is better located and qualified to support your fleet of trucks and trailers than PACCAR Parts and the PACCAR Dealer network," said Smethurst.

"And that support continues to expand every year via our growing number of TRP Parts and Service locations. There are now 14 TRP stores across Australia and New Zealand that are making it even easier for you to access the right parts and service you need to support you fleet."

In conjunction with strong suppliers and business partners, PACCAR Parts’ customer-centric employees have introduced innovative service-driven programs to increasevehicle uptime and satisfaction. Currently, the PACCAR Parts 365 Centre and Fleet Services programs maximise time on the road for fleets and provide technical support to keep vehicles in operation.

The programs support more than 2,400 commercial fleets operating more than 1.3 million vehicles.

PACCAR Parts’ global e-commerce program, Online Parts Counter (OPC), allows customers 24/7 online access to more than 1.5 million aftermarket parts.

"We are proud that our tradition of being a world-class provider and a trusted partner is 50 years strong," said Bloch. "We’re already looking ahead to expanding newtechnology and exemplary service support for our customers in the 50 years to come."

2023 AAA 22,000L WATER TANK A TRAILER

$85,000

Helensburgh, NSW

2023 AAA QUAD AXLE LOW LOADER WIDENER WITH BI-FOLD RAMPS

$119,000

Helensburgh, NSW

FREIGHTMORE TRANSPORT 2023 FREIGHTMORE QUAD AXLE FLOAT WIDENERS SEMI TRAILER

$141,900

Wattleup, WA

FREIGHTMORE TRANSPORT NEW FREIGHTMORE FOR SALE - BRAND NEW 2023 FREIGHTMORE TRI-AXLE FLOAT WIDENER

$105,600

Wattleup, WA

2012 HAULMARK BOGIE ROAD TRAIN DOLLY

$33,000

Victoria Point, QLD

FREIGHTMORE TRANSPORT 2023 FREIGHTMORE QUAD AXLE FLOAT WIDENERS SEMI TRAILER

$141,900

Pimpama, QLD

2023 RHINO SUPERLITE TIPPING SEMI TRAILER (T.O.A.)

$122,100

Wilsonton, QLD

2021 HAULMARK TRI-AXLE DOLLY

$93,500

Victoria Point, QLD

FREIGHTMORE TRANSPORT FREIGHTMORE QUAD AXLE FLOAT WIDENERS SEMI TRAILER | 2023

$141,900

Berrilee, NSW

HRS HRS TANDEM TAG TRAILER

$46,057

Penrith, NSW

2023 RHINO TANDEM AXLE ROAD TRAIN DOLLY

$44,495

Wilsonton, QLD

2010 HERCULES HEDT-6 DOG TRAILER

$115,500

Charlton, QLD